Return & Warranty Policy

🌍 International Shipping Notice:
As our products are shipped internationally, cross-border freight costs are relatively high. We kindly ask our prospective customers to double-check dimensions, details, and personal preferences before placing an order to ensure a smooth shopping experience.

1. Return Eligibility

We accept returns within 14 days of delivery. To be eligible for a return, the item must be in its original, unworn, and unwashed condition with original packaging, and must not affect secondary sales.

2. Shipping Costs Responsibility

• Quality Issues or Defective Items: If you receive a damaged, defective, or incorrect item, HERBMANORISM will cover all return and replacement shipping fees.

• Non-Quality Issues / Personal Preference: If you wish to return an item for personal reasons (e.g., changed mind, wrong size selection), the buyer is responsible for both the return shipping fee and the original international shipping cost.

3. Accessory Replacement & Remedy Service

For minor issues such as a single defective bead or elastic cord wear, we offer a hassle-free Replacement Parts Service. Instead of shipping the entire item back internationally, we can send you replacement beads, elastic strings, or repair kits free of charge to save you time and postage.

4. How to Request a Return or Service

Please contact our Customer Support Team with your Order Number and clear photos/videos of the item. Our team will review your request and provide return instructions within 24–48 hours.

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